ex333's Privacy Policy

ex333 is a safe and reliable online gaming platform for users in Bangladesh. We believe that your privacy is a fundamental right. We therefore commit that your personal information will always be handled with the utmost care. This policy explains what information we collect, why we collect it, and how that information is used.

1 Definitions & Scope

In this policy, the following terms have the meanings set out below:

• "Platform" refers to ex333's website, mobile application, and all associated digital services.
• "User" or "You" refers to any person who uses the ex333 platform or creates an account.
• "Personal Information" refers to any information by which you can be identified, directly or indirectly.
• "Processing" refers to any operation involving the collection, storage, use, transfer, or deletion of data.

This privacy policy applies to all services and products of ex333. If you arrive at our platform through a third-party link, that third party's own privacy policy will apply and ex333 is not responsible for it.

2 What Information We Collect

ex333 may collect two types of information from you — what you voluntarily provide and information generated automatically through your use of the platform.

2.1 Information You Provide

• Name, email address, and mobile number
• Date of birth (for age verification — users must be 21 years of age or older)
• National ID number or passport details (when identity verification is required)
• Bank account or mobile banking details (for bKash, Nagad, Rocket, or bank transfers)
• Transaction history and amounts
• Messages or complaints you send to customer support

2.2 Automatically Collected Information

• IP address and location data
• Device type, operating system, and browser version
• Browsing and activity data on the platform (session time, pages visited, click history)
• Information collected through cookies and similar tracking technologies
• Gaming history and preferences

3 Purpose of Using Information

ex333 uses your information only for specific and legitimate purposes. Your information is never sold to third parties.

• Account Management: To create, verify, and keep your account secure.
• Financial Transactions: For deposits, withdrawals, and bonus payments — minimum deposit ৳200 and minimum withdrawal ৳1,000.
• Service Improvement: To enhance your experience and resolve issues on the platform.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Legal Compliance: To comply with applicable laws and the directives of regulatory authorities.
• Communication: To send important updates, security alerts, and service-related notifications.
• Customer Support: To respond to your complaints and questions and to provide assistance.
• Responsible Gaming: To identify unusual gaming patterns and provide relevant support.

4 Cookie Policy

Cookies are small text files that your browser stores on your device. ex333 uses cookies to ensure the platform functions properly and to improve your experience.

4.1 Cookies We Use

• Essential Cookies: These are essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytical Cookies: To analyse platform usage patterns and improve services.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working properly. See your browser's help section for more details.

5 Data Sharing & Disclosure

ex333 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and security services. These partners are required to use the information only in accordance with ex333's instructions and may not use your information for their own purposes.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. Unless legally required otherwise, we will endeavour to notify you in advance in such cases.

5.3 Fraud & Security

Information may be provided to fraud prevention organisations or law enforcement agencies regarding suspicious activity. This is done to ensure the safety of all users.

6 Data Storage & Security

ex333 uses industry-standard technology and practices to protect your information.

6.1 Technical Safeguards

• SSL Encryption: All data transmitted between you and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Control: Only authorised personnel can access your information.
• Security Monitoring: Round-the-clock monitoring is in place to detect unauthorised access.

6.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required by applicable legal time limits. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Once the required period has ended, information is securely deleted or anonymised.

7 Your Rights

You have the following rights over your personal information, and ex333 fully respects these rights:

7.1 Right to Access

You have the right to know what information we hold about you and how we are using it. Upon request, we will provide this information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. You can do this directly in your account settings or through customer support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited where there are legal obligations or ongoing dispute resolution.

7.4 Right to Restrict Processing

You may object to or restrict the use of your information for certain purposes. This applies particularly to marketing communications.

8 Protection of Minors

ex333 strictly prohibits anyone under the age of 21 from using the platform. This service is provided only for those aged 21 or older.

We verify age at the time of registration, and if any account is identified as belonging to a minor, that account will be immediately closed and all associated information will be deleted. We do not intentionally collect or store any information from minors.

9 Third-Party Links

The ex333 platform may occasionally reference third-party services, such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third parties have their own privacy policies and ex333 is not responsible for their data management practices.

We advise you to read the privacy policy of any third-party service before using it.

10 Policy Changes

ex333 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you in advance via your registered email address or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you disagree with the revised policy, you may close your account. Each policy will show a "Last Updated" date at the top, so you can easily tell when it was last changed.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The ex333 customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.